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Scheduled System Maintenance: August 16, 2021
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Doubleknot system maintenance is scheduled to occur on Monday, August 16 from 3 AM ET to 5 AM ET. During this time, services will be unavailable.
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New Features: Deactivate Discounts and Find Declined Transactions
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The following new features are available.
Deactivate Discounts
It’s easier than ever to deactivate discounts! Deactivating a discount maintains historical usage data for reporting while ensuring that the discount can’t be used for future transactions. To deactivate a discount, follow these steps:
- In Event Management or Membership Management, select Manage Discounts.
- Locate the discount you want to deactivate.
- Click the three-dot menu at the right, and select Deactivate. A confirmation dialog box will be displayed.
- Click OK. The discount will be removed from the list.
Deactivating a discount
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Find Declined Transactions
When you search for payments, you can now include declined transactions in your results. To search for declined transactions, follow these steps.
- In the Administrator panel, click Financial Accounts.
- Click Find Payments.
- Enter your search criteria.
- Select Include declined transactions.
- Click Search. The results will include all declined transactions that match your criteria.
You can now include declined transactions when you search for payments.
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Spotlight is Now a Monthly Newsletter
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Starting with this edition, Spotlight will now be published on the first Monday of every month. Do you have suggestions or ideas for articles? Let us know at support@doubleknot.com!
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