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Instead of Refunds, Issue Electronic Gift Cards
at No Additional Cost
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UPDATE: We've released a new feature that makes it faster and easier to issue refunds to gift cards! You can now issue a refund directly an electronic gift card, and the gift card will automatically be emailed to the purchaser. Please watch the video below and read the short User Guide for instructions on using this feature.
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Instead of immediately issuing refunds for canceled events, consider asking your registrants to convert their fees into donations or into electronic gift cards that can be used for anything sold through Doubleknot. These gift cards can be redeemed for online purchases and for in-person purchases at Sales Station.
Issuing electronic gift cards enables your supporters to retain the value of their registration payments while supporting your operations during this difficult time.
For the duration of the COVID-19 crisis, there are no additional fees for issuing Doubleknot electronic gift cards:
- There are no additional costs for your organization to add the feature.
- There are no additional payment processing costs for your organization to convert payments to electronic gift cards.
- There are no additional fees when your customers pay for items with the electronic gift cards.
To turn on electronic gift cards for your organization, please call us or send us an email at support@doubleknot.com with the subject “Request to turn on electronic gift card processing.” We will enable this feature for you within an hour.
NOTE: If your organization is already using a different gift card processor like Tendercard or Worldpay (formerly Vantiv), the Doubleknot gift card features described on this page are not available.
Instructions for using the new Refund to Gift Card feature are available in this document (PDF).
This short video shows the entire procedure that will be available tomorrow and demonstrates how to view gift data in reports.
If you have any questions about converting registration fees to gift cards (or anything else during this challenging time), please call our Support team right away at (408) 971-9120 x2. We are here from 8 AM to 8 PM Eastern time to help your team any way we can.
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